Frequently Asked Questions
I have a question about coming to the Gallery – who should I contact?
Please email firstname.lastname@example.org and we will get back to you in five working days. We also prioritise urgent ticketing enquiries, so if this is the case, please mark your email as such. If you are near Somerset House, the Gallery is open 10am – 6pm and staff at the ticket desk may be able to help you. Please do not ring The Courtauld reception or other numbers – they do not have access to our ticketing system and won’t be able to help you.
Can I buy tickets over the phone?
Unfortunately at the moment, this is not possible. You can buy tickets at the Gallery, and we keep a small number of tickets aside each day for the permanent collection for walk up visitors. Tickets can also be bought online.
I can’t find my ticket confirmation – what should I do?
Your email will have been sent from email@example.com so please do check your inbox and spam filters. If you still can’t see it, please log in to the account you created to buy a ticket and check the bookings section – your booking should be in there if it has been successful. Please either bring this as evidence, or speak to the Ticket Desk on arrival, as they will then be able to help find your booking. If not, please email firstname.lastname@example.org
Can I change the date of my ticket or get a refund if I don’t attend?
As set out in our Terms and Conditions, tickets are non-changeable and non-refundable once purchased and we will be under no obligation to issue refunds where you have not attended The Courtauld at the time and on the date specified on your ticket or decide not to attend following your ticket purchase.
I have COVID-19/ have been asked to self-isolate – can I change the date of my ticket or get a refund?
If you are unable to attend because you or any other members of your party have any symptoms of COVID-19 or have tested positive for COVID-19 on or shortly before the stated date on your ticket (or if your attendance has been affected by COVID-19-related travel restrictions or your decision or requirement to self-isolate), please contact us in the first instance at email@example.com
If I miss my time slot due to travel delays will I be allowed entry?
Entry is at the discretion of the Front of House team depending on how busy the Gallery is but in such circumstances we will try our best to be flexible.
Does The Courtauld take cash payment?
At the moment The Courtauld Gallery, The Courtauld Shop and the Art Café are cashless, but take a wide range of cards and electronic payments. Please note we do not accept Amercian Express for ticket purchases.
Can I book a group visit to The Courtauld?
Can I sketch in the Gallery?
We welcome guests to sketch in the Gallery. Sketching is permitted within the galleries using the following materials:
Wood or plastic encased pastels/charcoal
However, the following materials are not permitted in any of the galleries:
Paint or other wet materials
Oil pastels not encased in wood or plastic
Can I take photography and video in the Gallery?
We are very happy for you to take photos and videos for your own, non-commercial use in the Gallery. Please respect other visitors when doing so, and keep a safe distance from the works. Avoid flash photography and don’t use selfie sticks. Should you wish to take photography and video for media purposes, please contact firstname.lastname@example.org ; for commercial purposes email@example.com
Can I bring luggage to the Gallery?
There are a small number of lockers available on the lower ground floor of the Gallery. These are operated using a key and do not require a coin. Please note we cannot accommodate larger items of luggage, rucksacks or suitcases. The nearest luggage storage facility is located at Charing Cross station, a 10 minute walk from The Courtauld Gallery.
Can I visit The Art Café without a ticket for The Courtauld Gallery?
Yes the Art Café is opposite The Courtauld Gallery and open to everyone.
Can I visit The Courtauld Shop without a ticket to The Courtauld Gallery?
Yes, if you go to the Courtauld ticket desk, they can issue you with a Shop Only ticket.
I have a query about an online Courtauld shop order, who should I contact?
Please email firstname.lastname@example.org