Gallery FAQs

I have a question about coming to the Gallery – who should I contact?

Please email and we will aim to get back to you within five working days. We prioritise urgent ticketing enquiries, so if this is the case, please mark your email as such. If you are near Somerset House, the Gallery is open 10.00 – 18.00 and staff at the ticket desk may be able to help you. Please do not ring The Courtauld reception or other numbers – they do not have access to our ticketing system and won’t be able to help you.

Can I buy tickets over the phone?

Unfortunately, this is not possible at the moment. You can buy tickets in-person at the Gallery and we keep a small number of tickets aside each day for the permanent collection for walk-up visitors. Tickets can also be bought in advance of your visit online.

I can’t find my ticket confirmation – what should I do?

Your email will have been sent from, so please do check your inbox and spam filters. If you still can’t see your confirmation email, please log in to your online account and check the bookings section – your booking should show if you order has been successful. Please either bring this as evidence, or speak to the Ticket Desk staff on arrival, as they will be able to help find your booking. If not, please email

Can I change the date of my ticket or get a refund if I don’t attend?

As set out in our Terms and Conditions tickets are non-changeable and non-refundable once purchased and we will be under no obligation to issue refunds where you have not attended The Courtauld at the time and on the date specified on your ticket or decide not to attend following your ticket purchase.

I have COVID-19/ have been asked to self-isolate – can I change the date of my ticket or get a refund?

If you are unable to attend because you or any other members of your party have any symptoms of COVID-19 or have tested positive for COVID-19 on or shortly before the stated date on your ticket (or if your attendance has been affected by COVID-19-related travel restrictions or your decision or requirement to self-isolate), please contact us in the first instance at

If I miss my time slot due to travel delays will I be allowed entry?

Entry is at the discretion of the Visitor Experience team depending on how busy the Gallery is, but in such circumstances we will try our best to be flexible.

Does The Courtauld take cash payments?

The Courtauld Gallery, The Courtauld Shop, and the Art Café are cashless, but we do accept a wide range of cards and electronic payments. Please note we do not accept Amercian Express for ticket purchases.

Can I book a group visit to The Courtauld?

Yes, please see Group bookings for further information. For school groups, please visit our schools page.

Can I sketch in the Gallery?

We welcome guests to sketch in the Gallery. Sketching is permitted within the galleries using the following materials:

All pencils
Wood or plastic encased pastels/charcoal

However, the following materials are not permitted in any of the galleries:

Paint or other wet materials
Permanent markers
Fixative spray
Oil pastels not encased in wood or plastic

Can I take photographs and videos in the Gallery?

We are very happy for you to take photos and videos for your own, non-commercial, use in the Gallery. Please respect other visitors when doing so, and keep a safe distance from the works. Avoid flash photography and don’t use selfie sticks. Should you wish to take photography and video for media purposes, please contact; for commercial purposes

Can I bring luggage to the Gallery?

There are a small number of lockers available on the lower-ground floor of the Gallery. These are operated using a key and do not require a coin. Please note we cannot accommodate larger items of luggage, rucksacks or suitcases. The nearest luggage storage facility is located at Charing Cross Station, a 10 minute walk from The Courtauld Gallery.

Can I visit The Art Café without a ticket for The Courtauld Gallery?

Yes, the Art Café is on the ground floor opposite the main entrance and is open to everyone.

Can I visit The Courtauld Shop without a ticket to The Courtauld Gallery?

Yes, if you go to the Ticket Desk our Visitor Experience staff can issue you with a shop only ticket.

I have a query about an online Courtauld shop order, who should I contact?

Please contact our retail team at