Membership Terms and Conditions
Last updated: 1.10.2021
Membership Terms and Conditions
1.1 We reserve the right to refuse any application for membership.
1.2 On receipt of your application, we will debit your card or process the Direct Debit payment for the appropriate fee, but our acceptance of your application for membership will still be subject to our approval. If for any reason we cannot accept your application, we will confirm that your account has been re-credited (if applicable).
1.3 If we are unable to obtain payment authorisation from the issuer of your card or (in the case of Direct Debit payments) from your bank and we have already issued you with membership, we will require the return of your membership card and that you forfeit any benefits.
1.4 We only accept membership applications from consumer individuals. Membership is for private, domestic use only and not for any commercial, business, or re-sale purpose.
Cancelling your membership if you change your mind
2.1 If, after purchasing membership from us, you change your mind, you can (subject to clause 2.3 below) request a full refund of the membership fees that you paid to us, provided you let us know within 14 calendar days of having made your purchase by emailing firstname.lastname@example.org or sending a letter to Membership Team, The Courtauld Institute of Art, Strand, London WC2R 0RN and providing us with a clear written statement that you wish to cancel your membership purchase. To make this clear statement to us, you can (but do not have to) use the model wording below and post or email this to us:
To: The Courtauld Institute of Art
I give notice that I cancel my membership with the Courtauld Institute of Art to that I purchased on [INSERT DATE].
Name: [INSERT YOUR NAME]
Address: [INSERT YOUR ADDRESS]
Signature: [SIGN IF YOU ARE SENDING BY POST]
Date: [INSERT DATE]
2.2 If you cancel your membership in accordance with clause 2.1 above, then we will refund you in full (subject to clause 2.3 below) within 14 days of your cancellation via the payment method you used to purchase your membership (or such other method as you have otherwise expressly agreed with us). You will not incur any fees as a result of the reimbursement.
2.3 Please note that we will only refund you in full for any membership that you cancel in accordance within clause 2.1 if you have not used any benefits of your membership during the 14-day period described in clause 2.1 above. If you have used any such benefits during that period, then we will deduct the value of those benefits from the refund that we give to you (for example, the full standard ticket price of any exhibition that you booked to attend during that 14-day period in your capacity as a Courtauld member).
3.1 As a member, the Courtauld will collect information about you to personalise your membership experience. We collect information about you in a variety of ways including, but not limited to:
- 3.1.1 when you join as a member;
- 3.1.2 when you create an online user account;
- 3.1.3 when you make bookings for exhibitions and events;
- 3.1.4 when you use your membership card(s) to visit exhibitions and events;
- 3.1.5 when you make a purchase in the Courtauld shop (in-store and online) and the Art Café;
- 3.1.6 when you reply to emails from the Courtauld
3.2 All information that you provide to the Courtauld will be processed and held in accordance with UK applicable data protection laws.
3.3 You are responsible for informing us of changes to your personal details.
3.4 You may opt-out of marketing communications from the Courtauld at any time, although they form part of your membership benefits. If you wish to opt-out of communications, please contact us on +44 (0)20 3947 7749 or email email@example.com. You can also unsubscribe from marketing emails via the unsubscribe link at the bottom of emails sent to you by the Courtauld.
Membership fees and payment
4.1Each membership period covers the date from which the Courtauld receives your membership fee to the date on which your membership expires. This will usually be a period of 12 consecutive months (365 days).
4.2 Upon expiry of your membership you will no longer be a member and you will no longer be entitled to receive any membership benefits.
4.3 The Courtauld reserves the right in its absolute discretion to change the membership fee each year. You will be notified of any changes to your membership in your renewal reminder (see clauses 4.5 and 4.6 for further information). If you do not agree to any change we make to the membership fee, you can decide not to renew your membership (see clauses 4.5 and 4.6 for further information on how to end your membership at the end of the current membership period).
4.4 If you do not renew your membership, it will expire automatically at the end of the membership period unless it is renewed in accordance with clauses 4.5 or 4.6 below.
4.5 Renewal by cash, cheque, and credit/debit card: when your membership period comes to an end, the Courtauld will send you a renewal reminder and your membership will expire unless a further membership fee payment is received from you at least 10 calendar days prior to current membership period coming to an end. If you miss this deadline, you can apply for a new membership with us.
4.6 Renewal by Direct Debit: when your membership period comes to an end, the Courtauld will send you a renewal reminder. If you do not wish to renew your membership for a new membership period, you must inform the Courtauld at the earliest opportunity and at least 10 days before the end of your membership period. If you don’t do this, then your Direct Debit payment will be collected as per the date set out in the Direct Debit payment schedule provided to you as part of your membership welcome or renewal order confirmation email and your membership will be renewed. If this happens, and you did not intend for your membership to be renewed and subsequently find out that it has been, then please contact us as soon as possible on +44 (0)20 3947 7749 or at firstname.lastname@example.org.
4.7 For additional terms and conditions related to monthly Direct Debits please see section 3 below.
4.8 All Direct Debit payments are covered by the terms of the Direct Debit guarantee.
4.9 Subject to the provisions of clauses 2 and 4.6 above, your membership fee is non-refundable once payment has been received by the Courtauld.
4.10 Membership is not transferrable and membership benefits shall cease on a member’s death or an individual ceasing to be a member.
Payment by monthly Direct Debit
5.1 For memberships paid by monthly Direct Debit, you agree to take out the selected membership for a period of one year. Please note the provisions of clause 4.6 above regarding renewals.
5.2 Your membership fee is payable in 12 equal instalments, which are due monthly following the date of your first payment.
5.3 Your instalment amounts and the dates on which they become payable will be set out in the Direct Debit payment schedule, which we will send you as part of your membership welcome or renewal order confirmation email.
5.4 If you fail to pay an instalment, we will contact you and give you the opportunity either to pay the missed instalment(s), or pay all instalments due for the remainder of your membership period, by an alternative payment method. If you miss two consecutive instalments your membership will immediately terminate. Please note that these provisions will not apply if your failure to pay is due to an error that is covered under the Direct Debit guarantee.
5.5 If there are any changes to the amount, date or frequency of your Direct Debit, we will notify you in advance of your account being debited or as otherwise agreed. If we request to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
5.6 If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount erroneously paid from your bank or building society. If you receive a refund in an amount you are not entitled to, you must pay it back when requested to do so by us.
5.7 You can cancel a Direct Debit at any time by contacting your bank or building society. We would be grateful if you also notify us using the contact details set out above.
6.1 As a member of the Courtauld you are entitled to membership benefits. You can see a full list of Friends and Patrons membership benefits by visiting our website ac.uk/friends and courtauld.ac.uk/patrons. We reserve the right to change the membership benefits at any time.. Please check the aforementioned links regularly to be updated of any changes to our membership benefits.
6.2 The different types of membership are as follows:
- 6.2.1 Friend – admits named cardholder only.
- 6.2.2 Friend plus guest – admits named cardholder plus one guest.
- 6.2.3 Friends’ Circle – admits named cardholder plus one guest.
- 6.2.4 Patrons’ Circle – admits named cardholder plus one guest.
- 6.2.5 Director’s Circle – admits named cardholder plus one guest.
6.3 You will need to present your membership card when visiting the Courtauld. The individual using the membership card may be required by our staff to provide proof of their identity when visiting the Courtauld.
6.4 Membership cards cannot be transferred to anyone else. You must not allow anyone other than the person named on the membership card to use it. The individual using the membership card must match the name and photo on it.
6.5 Lost membership cards will be replaced free of charge on the first occasion. Subsequent replacement cards will incur an administrative fee of £5 payable by you to us.
6.6 The Courtauld Institute of Art is a company limited by guarantee (company no. 4464432) and an exempt charity for the purposes of the Charities Act 1993 under the exempt charities order 2002 No. 1626.