Last updated January 2025.
General tickets and Membership tickets for Monet and London have now sold out
A very limited number of walk-up tickets are reserved for existing Courtauld Friends, available on a first come, first served basis. Should you have any questions about your membership, please email us at membership@courtauld.ac.uk
I have recently joined and opted to pay by Direct Debit but my membership is not showing on my online account.
Memberships purchased by Direct Debit can take up to 24 hours to validate and your order confirmation email will be sent once your application has been processed. Your membership will not appear in your online account until after the first payment has been received. In the meantime, you can book tickets to visit our permanent collection and exhibitions via your online account.
I am a Courtauld Friend and when I attempt to book tickets via my online account it’s trying to charge me.
We’re sorry to hear you are experiencing this issue when attempting to book tickets via your online account. If you have recently joined, please try logging out and in again to refresh your account.
When will I receive my membership welcome pack?
Given the high volume of membership applications we have processed since the Monet and London exhibition opened, we are experiencing a backlog with issuing membership packs. Please bear with us. In the meantime, you should be able to continue to book tickets to visit our permanent collection and exhibitions via your online account. Please note you do not need your membership card to book.
We aim to mail your membership welcome pack, including your membership card, within 21 days of purchase. In the meantime, you can still visit the Gallery or book tickets in advance of your visit via your online account at myaccount.courtauld.ac.uk
How do I book my free ticket(s) online?
Exhibition entry is free for Courtauld Friends. For the best experience and to ensure entry at your preferred time, please log in to your online account at myaccount.courtauld.ac.uk and pre-book your time slot by selecting from the ‘Adult’ ticket options – your free entry will be applied at checkout. For Friend Plus Guest members, please select 2x ‘Adult’ tickets.
For more information, please read our step-by-step guide on how to book membership tickets
How many times a year can I visit?
Courtauld Friends get free unlimited entry to our permanent collection and exhibitions all year round*. Please remember to book a ticket in advance of your visit via your online account at myaccount.courtauld.ac.uk. You will need to show your e-ticket(s) on a mobile device on arrival to confirm your booking.
If you hold a Friend Plus Guest or Friends’ Circle membership, you may invite one unnamed guest to accompany you for free to visit our permanent collection and exhibitions. Please note guests do not have access to any other membership benefits.
Who can use my membership card?
The membership card may only be used by the named cardholder. If you would like to bring a guest with you each time you visit, you may be interested in the Friend Plus Guest or Friends’ Circle membership.
Membership is non-transferable and additional identification for admission may be required.
What happens if I need a replacement membership card?
If your membership card has been lost or stolen, please email membership@courtauld.ac.uk . A replacement card will be sent to you within 14 days, free of charge on the first occasion. Any subsequent replacement cards provided may incur an administrative fee of £5.
Where can I find out about forthcoming exhibitions?
Keep an eye out for your monthly Courtauld Friends’ e-newsletter, as we share your benefits, exclusive offers, and the latest news from across The Courtauld by email. If you are not receiving these emails and would like to, please contact us at membership@courtauld.ac.uk
To find out more about our exhibitions and events, please visit our website at courtauld.ac.uk/whats-on
Can I upgrade my membership?
Due to unprecedented demand for members’ tickets to the Monet and London exhibition, we are not currently processing membership upgrades. This is to ensure that our all existing members have the opportunity to view the exhibition before it closes on 19 January 2025.
How do I renew my membership?
We will email to remind you when it is time to renew. Memberships paid by Direct Debit renew automatically, unless you tell us otherwise.
How do I purchase a membership eGift voucher?
Due to unprecedented demand for members’ tickets to the Monet and London exhibition, we are not currently offering gift memberships. This is to ensure that our all existing members have the opportunity to view the exhibition before it closes on 19 January 2025.
To redeem a gift membership purchased before 14 December 2025, please email us at membership@courtauld.ac.uk
How do I cancel my membership?
Courtauld Friends are at the heart of our community and provide vital support to our work. If you would like to discuss your level of support, or wish to cancel, please contact us on 020 3947 7777 or email membership@courtauld.ac.uk
Please note: Direct Debit cancellations must be received by email.
I would like to pay by monthly Direct Debit, how does this work?
Payments are made in monthly instalments on or shortly after the 1st, 15th or 25th of the month depending upon when you join. We’ll enclose a Direct Debit payment schedule in your order confirmation email showing the amount and date for each payment. Monthly Direct Debit renewals are also taken on or shortly after the 1st, 15th or 25th of the month depending upon when you join.
Please note: it is not possible to pay for a Friend Alumni membership in monthly instalments. However, you can pay by annual Direct Debit or by credit/debit card.
I would like to pay by annual Direct Debit, how does this work?
The first payment is made on or shortly after the 1st, 15th or 25th of the month depending upon when you join. We’ll enclose a Direct Debit payment schedule in your order confirmation email showing the amount and date of this payment. Annual Direct Debit renewals are taken on the 1st, 15th or 25th of the renewal month depending upon when you joined.
Please note: it is not possible to pay for membership eGift voucher by monthly or annual Direct Debit. However, you can pay by credit/debit card.
Direct Debit Guarantee
- The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
- If there are any changes to the amount, date or frequency of your Direct Debit The Courtauld will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request The Courtauld to collect a payment, confirmation of the amount and date will be given to you at the time of the request
- If an error is made in the payment of your Direct Debit, by The Courtauld or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
- If you receive a refund you are not entitled to, you must pay it back when The Courtauld asks you to
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify The Courtauld by email
Contact us
Email membership@courtauld.ac.uk
Call 020 3947 7777 (lines open Mon – Fri, 10.00 – 17.00)
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Courtauld Institute of Art (company no 4464432) is an exempt charity under the Charities Act 2011.