Alumni-student jobs board

Description of role & details: 

We’re looking for a Client Services Executive (Collector Team) to guide our collectors through their Avant Arte journey, addressing concerns and providing helpful advice to potential clients.

This role requires exceptional communication, efficient problem-solving, and sound judgment in managing client queries and escalating issues when necessary.

About Avant Arte

Avant Arte is a curated marketplace that makes discovering and collecting art radically more accessible for a new generation. Our team of passionate experts collaborate with leading contemporary artists from across the globe to create bespoke limited-edition artworks to browse and collect. We began as a cult blog of contemporary artists and since 2015 we’ve grown our community to over 3.3 million strong across more than 100 countries. We’re proud to collaborate with leading contemporary artists to create limited edition works – from sculpture editions and works on paper to NFTs and hand-finished silkscreen prints.

Our Culture

We’re a small team with really big ambitions, both for what we want to achieve and also the environment we’re building. We want to create a company that remains thoughtful as we scale and tries to be genuinely progressive in how we operate. We want people to really own what they do and be given the autonomy and freedom to make mistakes, learn, and create something meaningful.

We all work incredibly hard because we really care about what Avant Arte is here to do – we’re looking for exceptional people who are proactive, hungry to learn, and want to put their pride in our collective achievements.

We know that creating an inclusive environment that promotes and values diversity is critical if we want to build something with impact and meaning. We believe that having diversity in age, background, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective will make us an infinitely better company. We were shortlisted for Women in Tech’s Best Employer – Small Company and Best Benefits, and Otta’s top 100 startups to work at.

We really do encourage everyone to proactively step outside of their job description if they see something that could be improved but the core of your role will involve:

Inbound enquiry management
● Respond to inbound emails and live chat within defined Service Level Agreements (SLAs).
● Maintain the Avant Arte tone of voice to deliver exceptional service from first contact.
● Assist clients with orders, returns, and shipment tracking.
● Update client accounts with accurate, up-to-date information.
● Handle client complaints with empathy and efficiency.
● Provide detailed information on our editions, services, policies, and procedures.
● Manage client queries and drive timely issue resolution.

Client feedback monitoring & reporting
● Address client feedback proactively, offering resolutions and escalating issues when needed.
● Identify trends in inbound queries and collaborate with relevant teams to refine processes.
● Keep our CRM system updated to ensure clear weekly activity reporting.
Cross-functional collaboration
● Ensure smooth communication between sales and supply chain teams, escalating issues as necessary.
● Seamlessly hand over collectors to the appropriate sales advisors or resolve queries directly.
● Maintain clear, concise notes in our CRM for effective follow-up.
The main skills we’re looking for are:
● 1–2 years experience in a client-facing role (customer support, experience, or service).
● Exceptional client service skills, advocating for a positive collector experience.
● Strong written and verbal communication with the ability to tailor responses appropriately.
● Excellent attention to detail and organisational skills—able to multitask under tight deadlines, prioritise, and follow up promptly.
● Flexible and proactive approach, eager to learn and take on challenges.
● Problem-solving mindset, committed to supporting collectors effectively.
● Ability to work at pace, responding swiftly and efficiently to client needs.
● Team-oriented, with clear and direct communication across departments. Experience working cross-functionally with multiple stakeholders.
● Self-motivated, enthusiastic, and calm under pressure.
● Digitally savvy and commercially aware, balancing exceptional client experience with business objectives.

We think you’ll probably have:
● Some experience in providing client service in an online environment.
● Familiarity with CRM and order management software (e.g., HubSpot, Shopify).
● Interest in the art industry and desire to work with a talented and diverse team.

Don’t meet every single requirement? Avant Arte is dedicated to building a diverse, inclusive and authentic team so we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Benefits Include:
● Salary of approximately £30,000 dependent on experience
● Generous equity allowance
● Private Healthcare (UK)
● Enhanced pension contributions and parental leave policies
● 25 days of holiday plus four extra company wide days
● L&D budget of €1000 per year per employee
● Regular company socials

Type of position: Full-time

Organisation name: Avant Arte

City: London

Application deadline: N/A

Recruiter/employer’s name: Ngaio Hitti

Recruiter/employer’s email: ngaio@avantarte.com

Salary: £28,000-30,00 p.a.

Required skills and experience: 1-2 years

How to apply/contact: apply via https://avantarte.recruitee.com/o/client-services-executive-collector-team

Description of role & details: 

A new Gallery, Harvey Horswell, is opening in London.

Their first exhibition will be in St. James’s, London in October. They are looking for an assistant to the director to work full time in the gallery during the exhibition.  Between now and then, they are looking for a research assistant administrator, who can work two to three days a week from home and later in an office space as necessary.

The role would suit someone accomplished at research, writing and organisation. They will be creating filing systems, preparing labels and tear sheets on all of the art works.  It is hoped they will be able to run the gallery’s Instagram accounts and load the website.  The gallery will be selling a large international collection of Orientalist paintings, so an interest in this subject is desired.  Experience isn’t required as there is a team of advisors to train and help. This would suit someone who would like to fully engage with the gallery experience. They are looking for someone who is organised and enthusiastic, with a high level of written and spoken English.

Type of position: Part time – 2 to 3 days a week, culminating in 2 weeks full time in October

Organisation name: Harvey Horswell Ltd

City: London

Application deadline: ASAP, immediate start desired

Recruiter/employer’s name: Cem Guler

Recruiter/employer’s email: cemnesimiguler@gmail.com

Salary: £14 per hour

Required skills and experience: NA

How to apply/contact: Please send your CV and cover letter to cemnesimiguler@gmail.com

Description of role & details: 

London Borough of Newham Council is seeking a Heritage Officer to be part of their exciting team. They are transforming the Grade II listed Canning Town Old Library into an innovative heritage centre which explores Newham’s extraordinary heritage and stories.

This is an exciting and varied role, which will provide access to and information on the Heritage Service’s archive and museum collections to the public, ensure the safety and security of collections and prepare and present collections for exhibitions. You will also support the Learning and Engagement Officer with learning, engagement and consultation activity, including volunteer and co-production activities for the Heritage Centre. You will engage with volunteers and researchers working on projects.

Type of position: Full time

Organisation name: London Borough of Newham

City: London

Application deadline: 23 March 2025

Recruiter/employer’s name: Monica Thomas

Recruiter/employer’s email: monica.thomas@newham.gov.uk

Salary: £34,416 – £35,448 per annum

Required skills and experience: 1- 3 years

Requirements:
• Experience of working within an archive, local studies, or museum environment, either paid or voluntary
• Experience of using, interpreting, and handling archives
• Experience of working with members of the public in front-line duties and delivering a high standard of customer care
• A good understanding of the management and preservation principles of historic archive, local studies, and museum collections
• An understanding of the necessary legal frameworks including freedom of information, GDPR and copyright
• Knowledge of remedial and preventative conservation and collections care procedures
• Ability to carry out administrative tasks
• Good level of alphabetical and numerical skills
• Ability to manage a varied workload and to prioritise work under pressure
• Ability to communicate effectively at all levels
• Ability to respond verbally and in writing to enquiries
• Ability to work effectively without close supervision as well as in a team environment

Job responsibilities:
• To provide access to and information on the Heritage Service’s archive and museum collections.
• To ensure the safety and security of collections in their care and for their preventative and remedial conservation.
• To assist the Archivist in the development and management of Newham Heritage Service.
• To prepare and present collections for display in exhibitions and as part of community outreach activities.
• To contribute to the planning and development of heritage services as part of the service team.

How to apply/contact: Please complete the following form – Heritage Officer – Newham Candidate Experience Site Careers