Does the institution participate?
Before visiting an institution, check whether they participate in the eduroam service. A map of participating institutions throughout the UK is available on the JANET website.
The interactive map shows each participating institution, with instructions for accessing the eduroam service, as well information on the type and location of access points, the type of service they support, and the procedure.
Your username and password
Your username is in the following format: email@example.com. Note: this is not your email address but a combination of your username and email domain.
For example, Joe Bloggs might have the email address firstname.lastname@example.org. However to access eduroam (uk) he would use email@example.com. A student username would be C1234567@courtauld.ac.uk. Your password will be your normal user password for network access.
PLEASE DO NOT GIVE YOUR EDUROAM DETAILS OUT OR USE THEM ON DEVICES THAT ARE NOT YOURS. When your password has to change, this will lead to your account being constantly locked out. Before updating or resetting your password, you should remove/delete/forget any stored eduroam wireless profiles from your mobile device. This will prevent your device from attempting to connect to eduroam with your old password. Once you have set your new password you should then set-up a new connection to eduroam.
If the site you are visiting is a “JRS2” or “JRS3” enabled site, then users should use the “eduroam” SSID. Your password will be your normal user password for network access.
What can you access?
Courtauld staff and students using eduroam at another institution should have access to webmail and other Courtauld remote services. Please note, however, that the institution you are visiting may restrict your ability to access certain internet features.
Test you can connect before travelling
Before travelling to another site to use eduroam, we advise that you test your device connects to the eduroam signal. It can be complex to setup initially, so we have created installers to help you
Download the installer
Run the installer and accept the “AddTrust External CA Root” certificate as part of the installation process.
For assistance using eduroam, please contact the IT Service Desk. If possible, please be ready to provide the following information:
- The platform and operation system (OS) you are running (the specific version of the laptop)
- The specific MAC address of the device
- Whether eduroam is / was working for someone else nearby.
- Whether you have performed any recent security or software updates (some updates can affect wireless connections)
- The anti-virus software you are running (any device firewall configurations would also be useful, if known).