The Student and Staff Services team provides a range of support services focused on improving the overall student experience. Their office is based on the Mezzanine floor of the East Wing and is open Monday to Friday, between 9.30am and 5.30pm. They can also be contacted by email (firstname.lastname@example.org) or phone 020 7848 2410.
Staff are available to help with a wide range of general enquiries regarding the courses offered by The Courtauld, as well as providing official transcripts of results, status letters, council tax exemption certificates and letters of introduction to banks, libraries and archives.
In conjunction with Academic Registry colleagues, they provide advice about the academic, learning and welfare support services, accommodation, health issues, immigration matters, financial support and careers that are on offer for students at the Institute.
The Student Services centre is where you will hand-in your essays during the course of the academic year and also the collection point for your essay feedback once marked.
Health and Welfare
Gower Street Practice offers a full range of GP services, including a travel clinic, lifestyle clinics and counselling facilities. Services are available to students and spouses and children of students, although there are some restrictions for those living outside London. Please register as soon as possible with the Centre or with a local GP. It is wise to register as a provision at the start of your course so that you will not have to register during illness.
If you need to be seen urgently, you may telephone the practice or call in person. There is always a doctor or nurse available to see, treat or advise you.
The Health Centre
20 Gower Street
Tel.: 020 7636 7628
Open 9:00am-5:30pm, Monday to Friday
The practice also has non-medical counsellors and offers a range of counselling and therapy services to all full and part-time students. If you think that you may need help with examination stress, please go early as it may be difficult to get an appointment with a therapist at short notice near the exam period.
In addition, the University of London Union (ULU) runs a Nightline talk and telephone information service as well as welfare and advice sessions at its building in Malet Street. ULU also has a gym, fitness classes and indoor swimming pool.
The Courtauld welcomes applications from disabled students, who are considered on the same academic criteria as all others. There is, however, special consideration in our assessment system for disabled students according to individual needs. The Courtauld will take all reasonable steps to make adjustments and provide necessary facilities to enable any disabled student to attend a course for which they have been accepted on academic grounds.
The Courtauld offers a referral service to our partner organisations to support students with a range of disabilities. Whilst at the Courtauld your support, such as extra time in exams or extended borrowing rights in the library and any referrals will be organised by the Records and Assessment Officers. The Records and Assessment team also process applications for Disabled Students Allowance (DSA).
If you have a disability, your disability changes, or you wish to apply for DSA you should make the Records and Assessment team (email@example.com) aware as soon as possible.
Courtauld Counselling Team
Our counsellors are Nancy Bell and Ia Tollstam. Appointments can be arranged via firstname.lastname@example.org
Appointments are available at the following times:
Mondays: 10 am, 11am, 12pm and 2pm
Tuesdays:11am, 12pm, 2pm and 3 pm
Drop in sessions
Mon: 15:00 – 15:20 and 15:30 – 15:50
Tues: 10:00 – 10:20 and 10:30 – 10:50